Privacy Policy

Exclusive Nanny City ("ENC", "we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your personal information when you visit our website, use our services, or interact with us.

By accessing our website or using our services, you consent to the practices described in this Privacy Policy.

Information We Collect

We may collect the following categories of information:

a. Personal Information

• Full name
• Email address
• Phone number
• Residential address
• Emergency contact details
• Identification information (e.g., ID number, age)

b. Nanny & Client Profile Information

• Work history and professional background
• Availability and scheduling preferences
• Service requests submitted by clients

c. Technical Information

• IP address
• Browser type and device information
• Cookies and browsing behaviour

How We Use Your Information

We use the information collected to:

• Match nannies with families based on preferences and requirements
• Process applications and verify credentials
• Communicate with users regarding services, updates, or support
• Improve our website functionality and user experience
• Ensure safety, compliance, and fraud prevention
• Maintain internal records

Legal Basis for Processing (GDPR-Compliant)

We process your data under the following legal bases:

• Consent – When you voluntarily provide your information
• Contractual necessity – To provide nanny placement services
• Legitimate interest – For internal operations and service improvement

How We Store & Protect Your Information

• Information is stored securely using encrypted systems
• Only authorized personnel have access to sensitive data
• We apply industry-standard security measures to safeguard your data against loss, misuse, unauthorized access, or disclosure

Sharing & Disclosure of Information

We may share your information with:

• Verified nannies or clients strictly for service-matching purposes
• Third-party service providers (e.g., background check services)
• Regulatory authorities if legally required

Cookies & Tracking Technologies

Our website may use cookies to enhance user experience and analyze website performance. You can disable cookies through your browser settings.

Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Withdraw consent at any time
• Object to or restrict certain forms of data processing
• Request data portability

Requests can be sent to exclusivenannycity@gmail.com.

Data Retention

We retain personal data only for as long as necessary to:

• Deliver nanny placement services
• Comply with legal obligations
• Resolve disputes

Third-Party Links

Our website may contain links to third-party platforms. We are not responsible for the content or privacy practices of external websites.

Children's Privacy

Exclusive Nanny City does not knowingly collect personal information from children under 18. All data related to children is provided voluntarily by parents or legal guardians.

Updates to This Privacy Policy

We may update this Privacy Policy periodically. Continued use of our services signifies acceptance of any updates.

Contact Us

For questions, concerns, or data requests, please contact us: