Frequently Asked Questions

All nannies undergo a thorough verification process including background checks, reference verification, and credential validation. We also conduct interviews to ensure they meet our high standards. Only verified nannies are allowed to apply for jobs on our platform.

Our support team is available 24/7. You can reach us through email, live chat on our website, or phone. We typically respond within 2 hours during business hours. Visit our Contact Us page for more details.

We offer three subscription tiers:

• Basic: 3 job postings per month
• Premium: 10 job postings per month
• Enterprise: Unlimited job postings

Each plan includes access to verified nannies, profile reviews, and premium features. Visit our Pricing page for details.

After registering as a family, you can post a job from your dashboard. Simply click "Post a Job", fill in the job details including requirements, schedule, and salary range. Your job will be visible to verified nannies who can apply directly.

Absolutely! We encourage families to interview nannies before making a hiring decision. You can communicate with applicants through our messaging system, schedule interviews, and review their profiles, certifications, and references.

Yes! We offer comprehensive training courses in Early Childhood Development, Pediatric First Aid, Child Nutrition, and Behavior Management. Upon completion, nannies receive verified certificates that appear on their profiles, making them more attractive to families.

Registration as a nanny is completely free! You can create your profile, browse jobs, and apply at no cost. Training courses are available for purchase, and certification helps improve your profile visibility and job prospects.

Our verification process typically takes 3-5 business days. This includes background checks, reference verification, and profile review. Once verified, your profile will be marked with a verified badge, making you more visible to families.

Yes! You can apply for as many jobs as you want. Each application is tracked separately in your dashboard, and you can see the status of each application (Applied, Shortlisted, Hired, etc.).

We accept payments through Paystack, which supports major credit cards, debit cards, and bank transfers. All payments are processed securely and encrypted.

Yes, you can cancel your subscription at any time from your account dashboard. Your subscription will remain active until the end of the current billing period, and you'll continue to have access to all features during that time.

Refund requests are handled on a case-by-case basis. Please contact our support team within 7 days of purchase to discuss your situation. Visit our Refund Policy page for more information.

Child safety is our top priority. All nannies undergo thorough background checks, reference verification, and must complete our child safety training. We also provide resources and guidelines for families on how to ensure their children's safety. Visit our Child Safety page for more information.

We take all complaints seriously. Please contact our support team immediately with details of your complaint. We will investigate promptly and take appropriate action, which may include suspension or removal from the platform if necessary.